SHIPPING:

Typical processing time is 48 hours (not including weekends or holidays).

We ship Monday-Friday, if your order is placed during the weekend it will ship the next business day. 

Be sure to enter your correct shipping address. Orders returned due to incorrect shipping address will be re-shipped at the customers expense.

Items are packaged to keep products protected when shipping, however certain things cannot be avoided.  Cans and tins may arrive with slight dents and wax packages may tear during shipping, but these items are still usable.

WAX WARMERS are drop shipped from the manufacturer and will arrive separately from the rest of your order. 

RETURNS & EXCHANGES:
Returns of unopened & unused products are accepted for store credit ONLY. All requests for returns, must be pre-approved.  email crickett@thewaxchick.com for approval. Return postage is paid at buyers expense and package must be received in good condition (packing materials must be used to preserve product). If items are not received in good condition to be re-sold, credit will not apply. Requests for returns must be MADE WITHIN 14 DAYS of receipt (delivery) of product.

LOST OR DAMAGED PACKAGES: 
If your package has been lost or damaged during shipping you will need to contact the shipper to file a claim.  ALL CLAIMS MUST BE FILED WITHIN 30 DAYS  OF SHIPMENT TO BE CONSIDERED. 

For UPS Package claims:
Click this link and follow the instructions: 
https://www.ups.com/us/en/help-center/claims-support.page

For USPS Package claims:
Click this link and follow the instructions: 
https://www.usps.com/help/refunds.htm

SUBSCRIPTIONS:
By clicking "Place my Order", you confirm that your subscription will automatically renew, and your credit card will automatically be charged the subscription price according to the order summary of this page, until you cancel your subscription. To make changes to your subscription please contact crickett@thewaxchick.com. 


PRIVACY:
We keep your personal information private and secure. We NEVER SHARE OR SELL IT! SERIOUSLY NEVER EVER!

WHO IS MISS MOLLY B?
This is our parent company and will be the name you see listed on your credit card receipt. 

SALES TAX:
Thewaxchick.com charges sales tax at the current rate for those purchasing within the state of California.