Excellent question. Use your tracking number to track your package and see what stage of delivery it is in. That gives you the live "real time" info. If your package says that it's been delivered, but you haven't yet received it, check with you local post office and/or mail carrier for more detailed information. Often times it will be marked delivered when it hasn't been delivered yet. Or it may have been delivered to a neighbor. Or it may be held at the post office. There are really so many possibilities. If it turns out that your package is indeed lost, you will need to file a claim with the shipping company to be reimbursed, and place a new order for your products.
FAQs
FAQ's
Excellent question. Use your tracking number to track your package and see what stage of delivery it is in. That gives you the live "real time" info. If your package says that it's been delivered, but you haven't yet received it, check with you local post office and/or mail carrier for more detailed information. Often times it will be marked delivered when it hasn't been delivered yet. Or it may have been delivered to a neighbor. Or it may be held at the post office. There are really so many possibilities. If it turns out that your package is indeed lost, you will need to file a claim with the shipping company to be reimbursed, and place a new order for your products.
Is the The Wax Chick Line right for me?
Although we LOVE our line, it may not be right for you, and that's ok. Not everything is for everybody. If you have a booming waxing business and go through wax like gangbusters, we are a perfect fit. If you don't do a lot of waxing and your wax pot is just sitting around collecting dust, then we may not be for you. Give us a try to find out for yourself if we are a match made in heaven.
How do I manage my subscription?
To make changes or check up on your subscription, please email crickett@thewaxchick.com. We can help with any changes or questions you have. Functionality on the app is growing every day, so soon you will be able to log in and maintain your subscription on your own.
What's the difference between Non-Polymer and Polymer Wax?
The Pina colada is non-polymer (no plastic) and is a rich luxurious consistency that works very well on all hair and skin types. Known as "The Green One", It's 100% organic, biodegradable and compostable. The Pumpkin Pie contains polymer (plastic) and has a smooth, spreadable consistency and also works well on all hair/skin types.
Does wax expire?
Technically there is no expiration date, however, like all wax it is best when used within 12 months of purchase.
What wax warmer do I need?
I've tested several wax warmers with my waxes. Satin Smooth is a reliable choice, as well as equip pro. Gigi and Clean and Easy warmers do NOT work well with these waxes as they run too hot for the low temperature waxes.
How to break and store the 4LB Bricks of Wax?
What temperature do I set the wax at?
How many Brazilians can you get out of one Brick (4LBs) of hard wax?
Can I use hard wax all over the entire body?
Yes you can, however it may not be as cost effective as it takes more hard wax to wax the larger areas of the body. I personally recommend hard wax in the more sensitive areas (face, brows, underarms, Brazilian) and Strip wax (Liquid Gold) for the larger areas (back, chest, arms, legs).
Which hard wax is best for full body waxing?
If you choose to use hard wax all over the body, the Pumpkin Pie would be the best choice as it spreads a bit thinner and allows you to do larger/longer strips.
Do I need to use powder before waxing?
Powder is to absorb moisture and oil, so you would use as needed.
Why do you recommend Wonder Whip before waxing?
Wonder Whip helps to hydrate and protect the skin. It's not greasy or oily and won't clog the pores. It's great to use both pre and post wax.
My credit card isn't going through, why?
Great question! We just want to make sure that everyone is on the same page and totally understands the process.