Shipping

We ship Monday-Friday, if your order is placed during the weekend it will ship the next business day. 

Be sure to enter your correct shipping address. Orders returned due to incorrect shipping address will be re-shipped at the customers expense.

Items are packaged to keep products protected when shipping, however certain things cannot be avoided.  Cans and tins may arrive with slight dents and wax packages may tear during shipping, but these items are still usable.

WAX WARMERS are drop shipped from the manufacturer and will arrive separately from the rest of your order. 

LOST OR DAMAGED PACKAGES: 
If your package has been lost or damaged during shipping you will need to contact the shipper to file a claim.  ALL CLAIMS MUST BE FILED WITHIN 30 DAYS  OF SHIPMENT TO BE CONSIDERED. 

For UPS Package claims:
Click this link and follow the instructions: 
https://www.ups.com/us/en/help-center/claims-support.page

For USPS Package claims:
Click this link and follow the instructions: 
https://www.usps.com/help/refunds.htm